If they log into my account on their end it wouldn't load either.

I have tried 4 different computers, 3 cell phones, and every possible browser. They tell me to clear my cache and cookies etc. All they do is tell me they are working on it and then come back and give me the same ideas on how to fix the problem. It has been an entire week and they cannot fix the issue. Unlike most other slots which pay you prior to finishing the bonus round, this game does not do so. The game does not payout your winnings until the bonus round and free spins are complete. I had already won quite a bit of money on the free spins and was going to win quite a bit more since the first frog pick was pretty big which means the rest are big as well. Usually it takes you back to where you left off. This has been an issue on Ignition for years. Nonetheless I proceed to log back in and the game will not re-load. I get disconnected quite often during bonus rounds. As I was clicking the frogs in the pick bonus I was disconnected.

I was on my cell phone and received a phone call while on the bonus round. I triggered the free spins and then triggered the PICK bonus within the free spins. I was playing a game called 'Fortune Keepers' at Ignition.

Ignition casino my slot game froze